FAQ
When is Payment Due?
A 25% deposit is required at the time of booking to secure your reservation. The remaining balance is due 7 days prior to your first scheduled visit.
How do I make a payment?
We accept credit cards, check or cash. If paying by cash or check please let Courtney know ahead of time.
HOLIDAY RESERVATIONS:
** Full payment due immediately upon booking. No refunds or credits. All major holidays (Thanksgiving, Christmas Eve, Christmas Day New Year’s Eve New Year’s Day, etc.) are billed at 1.5x the regular rate to compensate our team holiday pay for working on these special days.What is your cancellation policy?
The sooner you can let us know the better. Here are the details:
- 7+ before the start of service, client will receive a service credit (minus the deposit) for use towards future bookings..
- Less than 7 days before the start of service, client will will forfeit the full payment.
** Early return home resulting in cancellation of additional visits will NOT be credited. If KCSS shows up for duty and is turned away, Client agrees to compensate KCSS for the full value of the visit.
Will the sitter follow my specific care instructions?
Of course! We believe every cat is unique, so our sitters meticulously follow any instructions you provide to maintain your pet's routine and comfort.
How does my cat benefit from having a dedicated cat sitting team?
Having a consistent caregiver reduces stress and anxiety for your pet, ensuring they remain happy and healthy while you're away. Plus, regular interaction helps keep them mentally stimulated.
How will my cats feel about being cared for by someone new?
Our cat sitting service is designed to make your cats feel right at home, even when you can't be there. Our sitters are trained in feline behavior and work hard to build trust from the moment they walk in.
What if there's an emergency while I'm gone?
In case of any emergencies, our sitters are trained to act promptly and have all necessary contact information to ensure immediate action is taken for your pet's well-being.
Why should I choose professional care over asking friends or neighbors?
Professional cat sitters offer dedicated time, expertise, and reliability that friends or neighbors might not be able to provide. Your cats get consistent, loving care from someone who truly understands their needs.
How do I know my cats are getting enough attention during visits?
Our sitters provide detailed updates after each visit, including photos and notes on how your cat is doing. This way, you can see firsthand the attention and love they're receiving.
Why We Do Not Allow Job Sharing When Cat Sitting?
We sometimes get requests from prospective and existing clients asking to book us to care for their cats when they have friends, neighbors, or family covering some of the visits. We understand that our clients are budget conscious and may want to save money on cat sitting by asking others to care for their cats. While once daily visits is a fairly common request when cat parents are away, we also have some clients who book two daily visits. Unfortunately, due to liability issues, we are unable to allow job sharing with anyone other that a sitter taking jobs with Kittytropolis Cat Sitting Specialists. When under our care, we let clients know if there is anything off or unusual with their cats or home. However, with job sharing, if there is a problem with a client’s home or their cats while they are away or upon their return, we do not want to be held liable for anything that may happen when their cat isn’t in our care.
Why We Do Not Allow Every Other Day (EOD) Visits?
Occasionally we get requests to visit a cat every other day. At Kittytropolis Cat Sitting Specialists, we require a minimum of once daily cat sitting visits for the safety of our client’s cats and their property for the following reasons:
- We are fully insured and our insurance policy will not cover incidents that occur when a sitter has not visited at least once every 24 hours.
- Cats can lock themselves in rooms without access to food and water.
- Cats are social beings and need attention. They are not animals to be left alone for days on end without human interaction.
- Cats need fresh water. Many cats will refuse to drink water if their water is not fresh, even if they have not exhibited this behavior previously.
- Cats are prone to kidney infections and serious conditions can develop quickly. Cats are exceptionally good at hiding when they are sick, your cat sitter is trained to be on the lookout for changes in litter box usage and eating patterns which could indicate a serious illness.
